Frequently Asked Questions
We’re open and transparent about all our processes. It’s what gives leading retailers, manufacturers and distributors the confidence to forge long-term trading relationships with us.
Do you have a query about any of our reverse logistics services? Or perhaps you are wondering how we help businesses to generate much-needed space and income to reinvest in their operations going forward? Browse our most frequently asked questions from prospective partners like you.
We offer a fastrack service to assist our partners in identifying and maximising the opportunity marketplaces provide. The direct benefit to our partners is a hassle free, outsourced revenue line delivered by marketplace experts.
Consignment selling is our bread and butter for most partners. We charge a commision on the resale price of every item we sell. Typically, our larger partners are happy to work to a monthly billing cycle.
Our proprietary in-house management system gives us full oversight of our Partners items from the moment they arrive at our warehouse to the point of settling the account.
Since 2005, we have listed and sold a broad variety of stock for our partners, spanning consumer electronics, home and garden furniture, consumables as well as clothing through to computing, networking accessories, designer handbags and power tools.
We undertake detailed market research and analysis to establish the most effective listings strategy. We then deploy a market trial to test descriptions, keywords, promotional and listing variables to live test the best approach. Our analysis of the detailed sales data is then used to define the marketplace sales strategy for our partners.
Primarily we sell consignments on behalf of our partners. However, we have developed our stock purchase arm for targeted end of line and refurbished products.
We operate a “success-based” revenue share arrangement with our partners. This means our objectives are fully aligned to achieve the best synergy.
We focus on cost recovery for our partners. Therefore, we tend to measure the return versus the actual cost price of the item as opposed to the RRP. Although the average percentage is product-specific, our current recovery rates range from 30% to 100% of the cost price.
To give our partners the best possible route to market, we’ve developed our new idoocommerce platform, giving retailers, manufacturers and distributors a direct to consumer connection. Our idoocommerce strategy is the ideal option for businesses keen to mitigate the risks of investing in their own direct-to-consumer marketplace online.
We are in the top 10 independent traders on eBay UK, and we sell across a range of other online marketplaces such as Amazon, onBuy , Backmarket, Thompson and Morgan and Wowcher. We are constantly monitoring new marketplace opportunities to maximise visibility for our partners.
Our normal working practise is to hold the stock in our Colchester warehouse however depending on system and logistical integration we are able to offer drop shipping as an option.
We understand that many companies wish to avoid potential channel conflict. Therefore we are able to offer this as a service as the product is sold under the banner of XS Items Ltd.
Discover more about the way we work
With a proud reputation in reverse logistics across the UK, we’re proud of where we’ve come from and where we’re heading. Our core values of integrity, honesty, intelligence and loyalty run through everything we do. Established UK retailers, manufacturers and distributors choose us as their e-tailer for excess stock because their problem stock is our problem stock. We want our partners to view us as an extension to their own businesses, passionate about achieving the best financial return and safeguarding their brand integrity.